Refunds, Returns, and Cancellation Policy
UPDATED: October 3, 2022
We have a product quality and inspection team that will determine if product has been used and / or tampered with; we absolutely will not tolerate false claims of a product when it has been used and / or tampered with.
You may request refunds within 72 hours of purchase for unopened and unused products. Refunds are allowed for products that are unopened and unused. You are responsible for returning the unopened and unused product to us. The refund will be for the product price. We do not refund shipping costs.
We will process a refund after inspecting the item. If it has been opened and / or used, we will not issue a refund and we will not send the product back to you.
Refund requests must be in writing and sent to firstname.lastname@example.org. Refunds will be issued to the same credit card that was charged when ordering the product.
To return a damaged and / or defective product for a refund, you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the Support Department at email@example.com. You may be asked to provide photos and / or videos of the damaged and / or defective item. You will need to include a copy of the receipt for the product that you are returning. You are responsible for the shipping costs to return the product back to us. We will process the return after inspecting the item. If it has been used and / or tampered with, we will not issue a refund and we will not send the product back to you.
RETURN PRODUCTS TO:
15511 Hwy 71 West
Suite 110, #420
Bee Cave, TX 78738
Don’t forget to include a copy of your receipt.
REFUSE DELIVERY or RETURN TO SENDER
We absolutely cannot refund you for orders that you Refuse Delivery. We absolutely cannot refund you for orders that you Return to Sender. We provide a generous Refund and Return Policy that must be followed. If you Refuse Delivery or Return to Sender, we will not send the product back to you.
RETURNING EMPTY BOXES
We absolutely will not tolerate returning EMPTY boxes. We will open an investigation with the shipping company and law enforcement. You are expected to fully participate in the investigations.
If you feel that your credit / debit card was used fraudulently on smokebuds.com, please contact us for immediate resolution. We will open an investigation with the banking institutions and law enforcement. You are expected to fully participate in the investigations.
If there are any questions regarding this policy, you may Contact Us.